Muse Research support - Receptor, Uniwire

There are several ways to obtain support from Muse Research (for pre-sales inquiries please use one of the contact methods found on our contact page).

The preferred way to obtain support directly from Muse Research is via the Support Helpdesk on Plugorama, this enables us to track the support ticket effectively, and ensure the relevant person can deal with the issue. Our telephone support line— (650) 326-5400 ext. 2—is also available during West Coast office hours (9-5 PST).

New Muse Research Receptor 2 owners get complimentary phone support for 90 days from the purchase date. After 90 days users can purchase a Muse Care extended support plan. For more information about the various plans offered visit our Muse Care website.

Alternatively, the Receptor Discussion & Support forum at KVR Audio is a great place to get user assisted support. Muse Research staff frequent the forum most days but it should not be used for first line support - we can't guarantee support requests posted there will be picked up and dealt with so please use the Plugorama Helpdesk or telephone support.